Privacy Policy

NorthStar Integrative Medicine — Privacy Policy

Effective Date: 01/10/2026

NorthStar Integrative Medicine (“NorthStar,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you access our website, patient portal, telehealth services, and related digital platforms.

This Privacy Policy applies to visitors, patients, and users of our services.

1. Information We Collect

We collect information in several ways, including when you visit our website, schedule appointments, complete forms, communicate with us, or receive medical services.

Personal Information

May include:

  • Name, date of birth, address, phone number, and email

  • Payment information

  • Insurance information (if provided)

  • Login credentials for portals

  • Communications with our team

Health Information (PHI)

When you become a patient, we collect protected health information, including:

  • Medical history

  • Symptoms

  • Lab results

  • Diagnoses

  • Prescriptions

  • Treatment records

Technical and Usage Information

Includes:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide and manage medical care

  • Schedule appointments and communicate with you

  • Process payments

  • Coordinate labs, prescriptions, and services

  • Maintain medical records

  • Comply with legal and regulatory requirements

  • Improve our website and services

  • Prevent fraud and security issues

3. How We Share Your Information

We do not sell your personal data.

We may share information with:

  • Laboratories

  • Pharmacies and compounding pharmacies

  • Telehealth and EHR platforms

  • Payment processors

  • Cloud hosting providers

  • Professional advisors (legal, compliance, billing)

  • Government agencies when required by law

All vendors handling health information are required to follow HIPAA or equivalent privacy protections.

4. HIPAA and Medical Privacy

If you are a patient, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA). How we use and disclose medical information is governed by our Notice of Privacy Practices, which you receive separately.

This Privacy Policy applies to website and digital interactions.

5. Data Security

We use administrative, physical, and technical safeguards to protect your data, including:

  • Encrypted systems

  • Secure servers

  • Access controls

  • Audit logs

  • Vendor compliance requirements

No system is 100% secure, but we take reasonable steps to protect your information.

6. Data Retention

Medical records are retained according to state and federal laws. Other personal data is retained only as long as necessary for business and legal purposes.

7. Your Rights

Depending on your state, you may have rights to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (where legally allowed)

  • Restrict certain uses

  • Request copies of records

To exercise your rights, contact us using the information below.

8. Cookies & Tracking

We use cookies and analytics tools to improve website performance and understand usage. You may disable cookies in your browser, though some features may not function properly.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us directly.